5 Elm St, Stockbridge, MA | Directions 0126242.280679 -73.310802
Mon. - Thu., Sun. 11:30am - 10pm;Fri. - Sat. 11:30am - 11pm
Sub-Par Food, Rude and Incompetent Service – Stockbridge is such a beautiful area, there are bound to be better restaurants than this one. Unfortunately, my friends and I decided to go to Michael's because we happened to be on Elm St. Big mistake! At first, it seemed like a normal competent restaurant. However, our food arrived cold and mediocre was at best. For the price and the great company I was in, I could forgive this slip in service. However, when it came time to pay, the staff including the manager were utterly incompetent! When my friends and I received the check, we carefully figured out how much each person owed, wrote down the credit card numbers and how much to put on each card and gave the ticket and card to our server. Thirty minutes later, our server had not come back to talk to us or brought us back our bill. After asking for the manager and then finally hunting him down on our own, he explained that he was having trouble dividing the nachos!! Why didn't they didn't type in the amount on each card then swipe instead of trying to divide up the ticket? OR why they didn't just come back to us after 5 minutes and explain that they needed one of us to pay for the nachos... that would have been fine too. To make matters worse, they they proceeded to short us the cash we put in initially with the credit cards when we finally had them to just put it on one card and said we would figure it among ourselves later. When I pointed this error out to them, they acted like I was causing trouble for them and were very rude and slapped the cash back in my hand. Moral of the story: If you like terrible, rude and incompetent service while dining on bland, cold, sub-par food, Michael's is the place for you. Otherwise, I would suggest one of this beautiful small town's other establishments. Wish I could give it zero stars.
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